Reference

Terms & Conditions for planet 4d Accounts

planet 4d sets out the account, wallet and access rules in these Terms & Conditions so you know what applies before opening an account.

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planet 4d Terms & Conditions for planet 4d Accounts
TERMS SUPPORT

Get Help With Account Terms

A clear contact route helps when a Terms & Conditions question affects your account or wallet status.

Account access If phone verification does not complete, contact support from the same device used for your account. Include the displayed message and your registered number so we can connect the request with the relevant Terms & Conditions step.
Wallet status For a DANA, OVO, GoPay or QRIS question, send the payment reference and approximate time, not your wallet password or security code. We use those details to check whether the transaction is pending, matched or awaiting an account review.
Policy questions Ask us about account closure, a changed term or an access decision through the support route shown in your account. We will point to the relevant Terms & Conditions section and explain what information is needed for a follow-up.
DATA AND SECURITY

Your Data Under These Terms

These Terms & Conditions describe how we handle the account details needed to provide access and resolve disputes.

Account details

We use the name, phone number and other details you submit to create and maintain your account, complete phone verification and apply these Terms & Conditions. Keep them current, because inaccurate details can delay wallet matching or restrict account access.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained with the related account record. This lets us trace a disputed transaction and check whether the payment source matches the account before processing a withdrawal.

Cookies

Cookies can preserve a session and remember basic settings on the device you use for access. You can manage cookies through your browser, but blocking them may require another login or interrupt a security step described in these Terms & Conditions.

Device security

Keep your phone, browser and account credentials private, and sign out after using a shared device. We may ask for an additional check when a new device or unusual session appears, because access is intended for the account holder.

Record retention

We retain account, payment and support records for as long as needed to apply these Terms & Conditions, resolve a complaint and meet applicable legal duties. Retention can vary by record type, so contact us if you need clarification about a specific entry.

Changes and requests

When a material term changes, we place the updated wording on this policy page and may show a notice at account access. To request a correction, deletion or explanation, contact support with your registered phone number and the record concerned.

Terms & Conditions Questions Answered

These answers focus on the account and policy questions you are most likely to have before using planet 4d. Read the full Terms & Conditions as well, particularly if you are checking eligibility, a payment match, a device session or a request to change your account records.

You can read the current Terms & Conditions on this page before opening an account and whenever you return to the site. The page covers eligibility, account duties, wallet checks, device access, data handling, policy changes and the support route for questions.

Yes. Account eligibility depends on local law, and access is offered only where local law permits. You are responsible for checking that access is lawful in your location before opening an account, entering the lobby or submitting a wallet transaction.

Phone verification connects account access to the contact detail you provide and helps us identify the account holder. Complete the step before using the account, keep the number current, and contact support if the verification message does not arrive.

DANA and QRIS are listed payment routes for supported Indonesia account flows, alongside OVO, GoPay, bank transfer and virtual account. Your payment details must match the account record, and a transaction can remain pending while those details are checked.

Your account is intended for your own access, and you must keep the phone, credentials and active device session private. If we identify shared access or inaccurate account details, we may pause access while the account position is checked.

Contact support through the account contact route and state which record needs correction. Include your registered phone number and a clear description, but never send a password or wallet security code. We will explain the next verification step.

We publish revised wording on this policy page and may display a notice when you access your account. Check the effective wording before continuing, particularly after a change affecting verification, payment matching, account closure or data retention.

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