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planet 4d Legal, Made Clear

planet 4d sets out the Legal rules behind account access, wallet checks and policy requests in plain English for Indonesia.

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GET POLICY HELP

Reach Us When Legal Questions Stall

A clear contact path matters when a Legal question affects your account or wallet status.

Account support Use the signed-in account support path for questions about Legal terms, phone verification or an access decision. We can identify the correct account record without asking you to publish private details in an open message.
Wallet status For DANA, OVO, GoPay or QRIS concerns, attach the payment receipt reference and describe whether the status is pending, declined or missing. We use those details to route a policy or transaction question correctly.
Change requests Ask through support when you need a correction to account details, a copy of policy wording or clarification of a data request. Keep your registered phone available so we can confirm account ownership before responding.
YOUR DATA PATH

See How We Handle Legal Duties

Legal handling is easier to assess when the data path is visible. We use account details for access checks, payment references for transaction matching and security records to protect the account.

Account data

We handle the details connected to your account, including the registered phone used for access checks. If a detail is wrong, contact us from the account path and describe the correction you need without sending your password.

Payment records

A DANA, OVO, GoPay or QRIS reference can help us match a wallet event to the right account. We use the reference for status checks and policy handling, not as a substitute for account ownership confirmation.

Cookies

Cookies may keep a session or page preference working on your device. You can manage cookie settings in your browser, although changing them may affect sign-in continuity or the way Legal pages are displayed.

Account security

Phone verification can be required before account access where local law permits. Keep your phone private, avoid sharing one-time codes and sign out on shared devices so another person cannot use your open session.

Retention requests

If you want to ask how long a particular account or payment record is kept, send the request through support with its date and reference. We may need account confirmation before discussing records connected to you.

Policy changes

When Legal wording changes, we may place the updated text in the policy area and show the applicable date. Read the current version before opening an account or continuing where local law permits.

Find Answers About Legal Access

These Legal answers cover the questions we expect you to ask before opening an account. They explain where to find policy wording, how to request data changes and what details help us resolve an account or wallet matter. If your situation is not covered, use the signed-in support path and refer to the relevant account or receipt record.

You can read the current Legal wording on this policy page before opening an account. Check the displayed version and applicable date, then contact support if a clause about account access, phone verification or payment records is unclear.

Yes. Access depends on local law, and you should continue only where local law permits. We may apply account or phone checks before access, so your location and the details supplied during account opening can affect the available path.

The policy covers account details, phone verification records, payment references, security events and cookies used for session or preference functions. It also explains how to ask about retention, correction or access to information connected with your account.

Use the signed-in support path and state which account detail needs correction. Keep your registered phone available because we may confirm ownership before changing records. Do not include your password or one-time code in the request.

DANA and QRIS references may be used to match a payment event with the correct account and check its status. Send the receipt reference through support if needed; we may request additional account confirmation before discussing the record.

Yes. Send a retention question through account support with the payment date, method and receipt reference. We will assess the request against the applicable Legal wording and may verify your account before sharing record-handling details.

Read the updated policy text and its applicable date before continuing where local law permits. If the change affects your account or wallet question, contact support from the account path and mention the section that needs clarification.

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